FAQ
What is the turnaround time?
Ready-made designs on the website are 5 business days for creating and packing. This is in addition to shipping times.
Custom orders will vary on creating times. This will depend on current workload. The processing time will be discussed during the design process.
Can I make special request on ready-made designs?
Absolutely, I am a personalized, custom shop. Send us a message using the “Contact Us" page and I will do my best to accommodate changes. This may incur an up-charge depending on the request.
Can I return an item?
We do not offer returns. Products are custom ordered as well as made to order. You have 7 days after tracking says “DELIVERED” to contact me for any shipping damages or mistakes on our part. Please refer to our "Refund Policy" for more information.
My tracking number says “shipping label created, USPS awaiting item.” What does this mean?
This means your shipping label for your package has been created and I am beginning to process your order. I am either creating your items, or the package has been dropped off waiting to be scanned. I do not have control over when the post office scans the package.
What if my package is delayed?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing thOnce the package is dropped off it is out of our control.
A helpful tip: sign up for delivery notification when you receive your tracking number.
In the event of a delay, you will need to contact USPS/UPS with your tracking number. Unfortunately, we cannot get any more information than you can with your tracking number. USPS/UPS may be able to get more in-depth information.
PLEASE NOTE: during holidays some packages never get scanned or take longer than expected. Please plan accordingly.
I DO NOT offer refunds for late delivery of packages. Please ensure you are ordering with plenty of time for processing and delivery. I do offer a few shipping speed during the checkout process.ey are in original resalable condition.
Is my order lost since tracking hasn't updated?
Unfortunately, once we have dropped off your package to the mail carrier it is out of our control and we have no way of knowing. Please reach out to USPS/UPS for further assistance. If a package is still “stuck” nots updating after 10 business day please contact me and I can work to file a lost package and discuss further options.
My order says delivered but I didn’t receive it. What do I do?
If the tracking says delivered but you haven’t received it, please wait 1-2 days. I have noticed packages get scanned early then delivery within a few days. You can also ask your neighbours in case it was miss delivered.
You will also need to contact USPS with your tracking number.
If you suspect the package was stolen, you will need to file a police report and contact your local post office. Please inform me of the situation.
Can I cancel my order?
For ready-made item you have 24 hours to cancel the order for a full refund.
For custom orders, you can cancel for a full refund as long as I have not started the project. If I have started the project please contact me to discuss cancelation, this will probably end up in a partial refund.
I made an error on my shipping address, how do I fix it?
Contact me as soon as possible. If the package is with me, I can make the change. If the package has left I will try to return to me, but there may be additional fees for this service. You will be responsible for the cost of reshipping.
Do you offer a warranty?
None of my products come with a warranty. You have 7 days from when tracking says “DELIVERED” to contact me about any shipping incident that might have occurred.